[title text=”Frequently Asked Questions”]

Please see our complete list of FAQs :

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[accordion-item title=”Which currency is displayed on the website?”]

All our products are listed in US Dollar.

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[accordion-item title=”Which payment methods are accepted?”]

We accept 6 types of major credit cards ( Visa, MasterCard, American Express, Discover, JCB and Diners Club ) via STRIPE and PAYPAL.

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[accordion-item title=”What is Buyer Protection Guarantee?”]

Buyer Protection Guarantee is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

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[accordion-item title=”How secure is shopping in the Online Shop? Is my data protected?”]

To ensure a safe secured payment environment, our website uses the world-class credit card processor STRIPE and PAYPAL for a reliable and secure internet payment gateway.

All transactions and datas are securely encrypted via 256-bit SSL Encryption. Credit card information is never stored on our servers.

Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law.

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[accordion-item title=”How long will delivery take?”]

Shipping time varies by location. These are our estimates:

LOCATIONESTIMATED SHIPPING TIME**
United States10-30 Business days (A)
Canada, Europe10-30 Business days (A)
Australia, New Zealand10-30 Business days (A)
Mexico, Central America, South America15-35 Business days (A)
Rest Of The World15-50 Business days (B)

Note: Estimated Shipping Time** doesn’t include our 2-5 business days order processing time.

All orders are shipped from our warehouse within 2-5 business days of the order being placed and approved, with Tracking Number(s)*.

Shipment will arrive in as indicated per above 'Estimated Shipping Time' chart after the shipment date, depending on the availability of the carrier provider and location. We do apologize that shipment delay may occur if the shipment requires customs clearance or inspection, or transportation delay caused by carrier service.

Max processing time – 7 business days.
Max delivery time – 45 business days. (Zone A)
Max delivery time – 60 business days. (Zone B)

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[accordion-item title=”What are the delivery charges for orders?”]

We offer 100% Free Shipping on almost All Products to worldwide destinations, except on Giveaway Products which come with a very small shipping fee. All Orders come with *Tracking Numbers.

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[accordion-item title=”How do I track my order?”]

Once your order is shipped, you will receive an email confirming the shipment details with *tracking number included. You will then be able to track your order’s package(s) status and estimated delivery date.

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[accordion-item title=”Can I edit my order or my details?”]

Unfortunately, please note that we are only able to make changes to your order if it has not been fulfilled yet.

If you wish to change anything about your order, please contact us at [email protected] within 12 hours of placing your order. If the order has already started going through the packaging and shipping process, we can no longer make any necessary changes to it.

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[accordion-item title=”What exactly happens after ordering?”]

After ordering, you will receive an email confirmation of your order. Then, within 2-5 business days of the order being placed, your order will be shipped and you will receive an email confirming the shipment details with *tracking number included.

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[accordion-item title=”Do I receive an invoice for my order?”]

Yes, you will receive an email with an invoice when your order has been placed.

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[accordion-item title=”What is your refund and return policy?”]

To know more about our exchange and return policy, kindly check our Refunds & Returns page.

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[accordion-item title=”What if I receive a product that is damaged?”]

We always try our best to serve our customers with the best quality products. However, there might be several factors which result in your products to be damaged. If you have received a defective or a damaged product, please contact us at [email protected]. Let us know the problem and don’t forget to attach photo or video so we can address the issue clearly.

We will send a replacement if the customer requests for one.

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[accordion-item title=”Not Receiving Our Emails?”]

To find out why you’re not receiving our emails? Please kindly check our Email Whitelist Instructions page.

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