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[title text=”Frequently Asked Questions”]

Please read our FAQ before sending us a message.

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[accordion-item title=”What are the delivery charges for orders?”]

We offer 100% Free Shipping on almost All Products to worldwide destinations, except on Giveaway Products which come with a very small shipping fee. All Orders come with *Tracking Numbers.

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[accordion-item title=”Which payment methods are accepted?”]

We accept 6 types of major credit cards ( Visa, MasterCard, American Express, Discover, JCB and Diners Club ) via STRIPE and PAYPAL.

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[accordion-item title=”How long will delivery take?”]

Shipping time varies by location. These are our estimates:

LOCATIONESTIMATED SHIPPING TIME**
United States10-30 Business days (A)
Canada, Europe10-30 Business days (A)
Australia, New Zealand10-30 Business days (A)
Mexico, Central America, South America15-35 Business days (A)
Rest Of The World15-50 Business days (B)

Note: Estimated Shipping Time** doesn’t include our 2-5 business days order processing time.

All orders are shipped from our warehouse within 2-5 business days of the order being placed and approved, with Tracking Number(s)*.

Shipment will arrive in as indicated per above 'Estimated Shipping Time' chart after the shipment date, depending on the availability of the carrier provider and location. We do apologize that shipment delay may occur if the shipment requires customs clearance or inspection, or transportation delay caused by carrier service.

Max processing time – 7 business days.
Max delivery time – 45 business days. (Zone A)
Max delivery time – 60 business days. (Zone B)

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[accordion-item title=”How secure is shopping in the Online Shop? Is my data protected?”]

To ensure a safe secured payment environment, our website uses the world-class credit card processor STRIPE and PAYPAL for a reliable and secure internet payment gateway.

All transactions and datas are securely encrypted via 256-bit SSL Encryption. Credit card information is never stored on our servers.

Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law.

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[accordion-item title=”What exactly happens after ordering?”]

After ordering, you will receive an email confirmation of your order. Then, within 2-5 business days of the order being placed, your order will be shipped and you will receive an email confirming the shipment details with *tracking number included.

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[accordion-item title=”Do I receive an invoice for my order?”]

Yes, you will receive an email with an invoice when your order has been placed.

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[accordion-item title=”More Frequently Asked Questions . . .”]

To see the complete list of FAQs, please kindly check our Frequently Asked Questions page.

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[title text=”Send us an email” icon=”icon-envelop”]

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